Introduction

Self-service Access to Key Device Parts and Components

Advantech has collaborated with well-known partners around the world to provide a complete product line of self-service parts and component selections. Through Configure-to-Order-Service (CTOS) it has never been easier to order platforms. Now, clients can make the best purchases, and the right choices, without wasting any effort.


	Save customers' search time:


	Advantech Self-service Solutions collects various key parts that are intended for componentized and modular devices. Our aim is to ensure that customers can count on Advantech for parts and component sourcing without any need to seek vendors directly.

	Save customers' costs:





	Advantech is the world's number 1 Industrial PC company; so, we bring very strong bargaining power to our key component vendors. This means that our self-service device customers need not worry about being forced to buy higher cost components with lower grade service. Instead, Advantech customers enjoy the benefit of a truly cost-effective solution that places no drain on their existing resources.


	Provide wide selection of key components:

	Advantech provides the customer with more than one selection for each key component. This gives customers multiple choices, and prevents needless worry over supply shortage issues.

Outsource Customized / Niche Components

Advantech offers specialized sourcing services to fulfill customized self-service device applications. The self-service team sources high quality, unique self-service components tailored to specific business requirements. Both can please the eye and help maintain that essential cost-effective edge.


	Meet customers' specified request of key components:

	Self-service device customers can also request that Advantech outsource key niche components for specific custom applications.



	Support customers' need for parts on consignment:

	Some self-service device customers need help sourcing key consigned parts. Advantech can really help customers make a complete and detailed system test to ensure compatibility of consigned parts according to a standard verification process. Customers can get a total solution for consigned parts without risking any technical problems.


	In-depth knowledge of latest product data:

	Advantech maintains long term and solid relations with key component vendors. Advantech can source the latest product information and share it right away; this is the most effective way to increase revenues.

Complete System Compatibility Test

A professional and independent QA team leads the way at Advantech. We support clients with the most compatible components available. Offering the strictest quality assurance, from IQC to customer delivery, Advantech¡¦s Closed Quality Assurance Loop system assures reliable, stable self-service device products.

Professional QA service:

Advantech has a dedicated testing lab for self-service device customers to ensure compatibility and stability of key components:


	System & software installation services



	Pre-test & quality control service


	System compatibility testing service

Ensure compatibility of all key components:

Advantech system level tests are strictly focused on the compatibility of key components, mainly to minimize technical problems

International standards certification tests:

S elf-service device customers can request that new products be tested according to rigorous international standards. Of course, Advantech already certifies key components with these major standards:


	CE, UL, FCC test



	RoHS compliance


	WEEE

Best Global Service

Advantech Global Services (AGS) completes its tailor-made package with comprehensive service support. Worldwide service gives us the chance to meet the needs of today's competitive global environment. AGS has implemented approved standards validation procedures around the world.

Global Logistics:

	Four regional customer support centers



	Local orders & global logistics


	Global orders & regional deliveries

	Simplified logistics network

Global Peripheral Procurement

	Worldwide strict selection and testing standards



	All selected components are fully tested before and after integration


	Strategic suppliers offer quality components at competitive prices

Global Customer Support

	Online technical and repair services



	Personalized web-based eRMA system

On-time After-sales Service Support

Advantech supplies real time support at 36 international sites in 18 countries, offering one of the world's fastest and most effective support networks. We save our customers time, money and energy.

	Worldwide repair center provides excellent after-sales service:

	Advantech has many application engineering resources at its international sites and always gives prompt feedback. Customers feel confident about Advantech's after-sales support.




	Single supplier window lowers maintenance costs:

	Self-service customers which join the CSSS program receive total solution maintenance service for key components, and no longer need waste time and energy contacting individual vendors.

	High quality after-sales service boosts customers' revenues and potential:

	Advantech has over 20 years after-sales service experience. The company knows that common issues often arise, so customers rest assured that while Advantech takes care of important responsibilities, they can focus on developing their own core business strategies.

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